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Privacy Policy

Effective Date: July 2026

1. Introduction

At Edfre Foods (“we,” “us,” or “our”), accessible via edfrefoods.com, protecting your privacy and personal data is a top priority. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or shop with us via our Paystack store (paystack.shop/edfre-cereals).

2. Information We Collect

We collect information needed to fulfill your orders, communicate with you, and improve our services:

  • Contact Information: Name, email address, phone number, and physical delivery address when placing an order or submitting a contact query.
  • Order & Transaction Information: Products purchased, order totals, and delivery status.
  • Technical Data: IP address, browser type, device information, and browsing patterns collected via standard website logs and cookies.

3. How We Process Payments & Checkout Data (Paystack Integration)

We partner with Paystack Payments Limited to power our online storefront and securely process customer payments.

  • Checkout Platform: When you select products to buy, you are redirected to https://paystack.shop/edfre-cereals.
  • Financial Security: Paystack handles all payment authentication (Mobile Money, Card payments, Bank transfers). Edfre Foods never sees, collects, or stores your credit card numbers, Mobile Money PINs, or bank account credentials.
  • Shared Order Data: Paystack shares your necessary delivery details (Name, Phone Number, Email, Delivery Address, and Items Purchased) with Edfre Foods solely so we can package and deliver your order.
  • For details on how Paystack handles data, please review the Paystack Privacy Policy.

4. How We Use Your Information

We use your personal information to:

  • Fulfill and deliver your cereal orders.
  • Communicate order updates, receipts, and customer service responses.
  • Improve website functionality, product offerings, and user experience.
  • Send optional promotional updates or newsletter articles if you explicitly opt-in.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties. We only share information with trusted service providers necessary to operate our business:

  • Payment Processors: Paystack (to handle payments).
  • Delivery & Logistics Partners: Courier services receiving your name, phone number, and address to deliver your order.
  • Legal Requirements: We may disclose information if required to do so by Ghanaian law or in response to valid requests by public authorities.

6. Cookies and Analytics

Our website uses standard cookies and tracking scripts to improve user experience and analyze traffic patterns. You can choose to disable cookies through your browser settings, though some website features may function with reduced capability.

7. Data Security

We maintain appropriate organizational and technical measures to safeguard your personal information against unauthorized access, loss, or misuse. Our main website uses SSL encryption (https://), and all payment transactions are protected under Paystack’s PCI-DSS Level 1 compliant infrastructure.

8. Your Data Rights

Under applicable data protection laws, you have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request the deletion of your personal contact data from our marketing databases.

To exercise these rights, please contact us via our website contact form.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in operational, legal, or regulatory requirements. Any updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled: